1. What types of lighting products do you offer?
We offer a variety of lighting products designed for different rooms and everyday needs. Our collection may include table lamps, floor lamps, pendant lights, wall lights, decorative lighting, and other home lighting products.
Product availability may vary over time.
2. Where do you ship?
We currently ship within the United States only.
At this time, we do not offer international shipping.
3. How long does order processing take?
Orders are generally processed within 1–2 business days after successful payment confirmation.
Orders placed on weekends or holidays may begin processing on the next business day.
4. How long does shipping take?
After processing, standard delivery generally takes approximately 3–7 business days.
Delivery times may vary depending on your location, carrier conditions, weather, holidays, and other circumstances.
5. Which shipping carriers do you use?
Depending on the order and destination, shipments may be handled by USPS, UPS, or FedEx.
The carrier may vary depending on package size, destination, service availability, and fulfillment requirements.
6. Can I return my lighting product?
Yes. Customers may generally request a return within 30 days of delivery, provided the product meets the applicable return conditions.
Products should generally be returned in their original condition and packaging.
Please contact us before sending an item back.
7. What if my order arrives damaged?
If your product arrives damaged, please contact us as soon as possible.
Please provide your order information and photographs of the product and packaging when requested. We will review the situation and determine an appropriate resolution.
8. How long does a refund take?
Once an eligible return has been received and approved, the refund is generally processed within 3 business days.
The time for the funds to appear in your account may vary depending on your bank or payment provider.
9. Can I cancel my order after placing it?
If you need to cancel an order, please contact us as soon as possible.
Because orders may enter processing shortly after purchase, we cannot guarantee that every cancellation request can be accommodated.
If an order has already been shipped, cancellation may no longer be possible and the applicable return process may need to be followed.
10. How do I choose the right lighting for my room?
Consider the room's size, purpose, existing furniture, interior style, and the type of atmosphere you want to create.
For example, table lamps can work well for bedside tables and desks, while floor lamps can provide additional illumination in living rooms and reading areas.
11. Are your lighting products easy to install?
Installation requirements vary by product.
Please review the product description and included instructions before installation. If professional installation is recommended or required, we suggest consulting a qualified professional.
12. Where can I find product specifications?
Product specifications are provided on the individual product page whenever applicable.
Depending on the product, information may include dimensions, materials, lighting details, installation information, and other relevant specifications.
13. Do you offer international shipping?
No. At this time, Joren Reed LLC ships within the United States only.
14. How can I contact customer service?
You can contact us using the information below:
Joren Reed LLC
402 Wigeon Way Suisun City, CA 94585
Email: linh@jorenreedllc.com
Phone: 3516007233
Website: jorenreedllc.com
When contacting us about an existing order, please include your order number whenever possible so that we can assist you more efficiently.