We want our customers to feel confident when purchasing lighting products from jorenreedllc.com.
Return Period
Customers may request a return within 30 days of delivery.
Return Conditions
Returned products should be:
Unused where reasonably possible;
In their original condition;
Free from customer-caused damage;
Returned with original packaging and included accessories where applicable.
Products that have been improperly installed, modified, damaged through misuse, or altered after delivery may not qualify for a return.
How to Request a Return
Before returning an item, please contact us with your order information.
Email: linh@jorenreedllc.com
Phone: 3516007233
We will review your request and provide further return instructions.
Please do not send a return to an address that has not been provided or confirmed by our customer service team.
Damaged Products
If your lighting product arrives damaged, please contact us promptly and provide your order details along with photographs of the product and packaging when requested.
We will review the circumstances and determine whether a replacement, refund, or other resolution is appropriate.
Refund Processing
Once an eligible return has been received and approved, the refund will generally be processed within 3 business days.
Your bank or payment provider may require additional time before the refunded amount appears in your account.
Original Payment Method
Refunds are generally issued to the original payment method used to place the order.
Non-Returnable Situations
Returns may be denied when products have been:
Damaged through misuse;
Improperly installed;
Modified or altered;
Damaged after delivery due to customer actions;
Returned outside the applicable return period.